Refund & Cancellation Policy
Last updated: September 10, 2026 · Clear, transparent, and fair subscription terms
14-Day Guarantee
Full refund on your initial subscription if not satisfied.
1-Click Cancellation
Cancel anytime from Settings > Billing with zero penalty.
No Lock-in
Keep access until your current billing period concludes.
1. Merchant of Record Disclosure
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries regarding billing and handles returns, refunds, and sales tax/VAT compliance.
2. Subscription Cancellation Policy
We believe you should have complete control over your subscription. You may cancel your subscription at any time without needing to speak with a sales representative.
How to cancel your subscription:
- Log in to your account at https://app.getyourclientsb2b.com/login.
- Navigate to Dashboard > Settings > Billing.
- Click on "Cancel Subscription" or switch to the Free plan.
- Confirm the cancellation.
Continued Access: Upon canceling, your subscription will not renew at the end of the current term. You and your team will retain complete access to all paid features and saved data until the end of your prepaid monthly or annual period.
3. 14-Day Refund Eligibility
We stand behind the quality of GetYourClients. If you are a new customer and find that the platform does not meet your expectations, you are entitled to a full refund within 14 calendar days of your initial subscription purchase.
- Eligible: First-time purchases of any Growth, Pro, or Enterprise subscription tier requested within 14 days of checkout.
- Technical Issues: If you experience verified platform defects or data indexing issues that our engineering team cannot resolve in a reasonable timeframe.
- Ineligible: Excessive scraping or commercial extraction of our entire database prior to requesting a cancellation, or requests submitted after the 14-day window.
4. How to Request a Refund
To request a refund, simply email our customer support team or Paddle with your details:
Please include the following information:
- Your account email address
- Paddle Transaction ID or Invoice Number (found on your payment receipt email from Paddle)
- A brief note explaining why you are requesting a refund (to help us improve our product)
Our team reviews all refund requests promptly. Once approved, the refund is initiated via Paddle and credited back to your original payment method (credit card, PayPal, etc.) within 3 to 5 business days, depending on your card issuer.
5. Paddle Buyer Support
Because Paddle is the Merchant of Record, you can also contact Paddle directly regarding transaction receipts, invoice copies, or refund inquiries via their dedicated buyer portal at paddle.net.
6. Contact Information
GetYourClients, Inc. - Customer Support & Billing
Support & Refunds: support@getyourclientsb2b.com
Escalations & Legal: admin@getyourclientsb2b.com
Support URL: https://www.getyourclientsb2b.com/contact